New Claude 3.5 Sonnet Released!

Plus: Solve Customers Complaints with AI

Welcome AI-Powered Business Leaders!

Good morning. In today's newsletter, we will be sharing the latest news about New Claude 3.5 Sonnet and a tutorial on solving customer problems with AI.

Reading Time: Approximately 5 Minutes

Anthropic has just Released Claude 3.5 Sonnet!

Anthropic has introduced Claude 3.5 Sonnet, an advanced model that surpasses competitors, Opus, in critical benchmarks. This new model also demonstrates significant enhancements in both speed and cost efficiency. Although GPT-4o briefly held the leading position in the LLM leaderboard (source link to LLM leaderboard), Anthropic's latest upgrade seems poised to reclaim the top spot. The pace of model advancements shows no signs of slowing down, and if Claude 3.5 Sonnet already exhibits such impressive performance, the forthcoming 3.5 Opus release could elevate LLMs to unprecedented heights.

Significant Details for Users:

  • Claude 3.5 Sonnet excels beyond both Opus and GPT-4o in various benchmarks related to reasoning, coding, mathematics, and knowledge capabilities.

  • The company announced that the 3.5 versions of Haiku and Opus are slated for release 'later this year,' along with new features such as Memory.

  • Anthropic unveiled Artifacts, a novel feature that enables users to interact with Claude in a real-time side panel workspace, facilitating viewing, editing, and building.


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Dealing with Customer Complaints with ChatGPT


Customer complaints are important for improving the business experience because they provide direct feedback on areas where the company is falling short. This insight helps identify issues, understand customer needs, and implement changes that enhance overall satisfaction. So, in order to improve business, companies have to seriously consider feedback or complaints and find solutions as fast as they can. To facilitate this process, it is logical to incorporate AI into it. In order to do that, we will need two types of information for our prompt template. These are business definitions and customer complaints. You can see the example information below to see how it can be written:

Business Definition: [ ABC Electronics is a retail company specializing in consumer electronics, including smartphones, laptops, and home appliances. The business prides itself on offering high-quality products and exceptional customer service.]

Customer Complaints: [
1."I received a damaged product and the return process has been very frustrating and slow."

2."The customer service representative was rude and unhelpful when I called for assistance." ]

2.Prompting Technique

After preparing the information, you can simply enter your information below:

Act as a customer experience manager to resolve the following customer complaints: Please consider all the provided information below to ensure a thorough and effective solution.

Customer Complaints: [Customer Complaints]

Business Definition: [Business Definition]

Offer only one solution for each problem; do not provide an answer to the customer; just provide a solution for us.

Here is an example prompt:

Here are example outputs:

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